Returns

Our return policy and FAQ's

How do I return?

• Enter your email address and order number in the form above and click 'Search'.
• Follow the instructions and select the items you want to return for a refund, store credit or exchange.
• Providing your request is approved you will received a confirmation email with shipping instructions.

What items are returnable?

You can return all items* within 30 days of receipt of your shipment.

• They must be in original condition
• For clothing, unwashed and unworn
• In the original packaging, with tags
• *For hygiene reasons, underwear can only be returned in case of a faulty product.

Can I request store credit or an exchange?

• Yes, these options are possible.

Are there any charges for returns?

• You are responsible for return shipping charges.
• There are no additional charges.

How soon will I get my refund, store credit or exchange item?

• Once your return has been received by us and it complies with our returns policy, Brothers We Stand will refund you by your original payment method.
• Please be aware that payments can take up to 5 - 10 working days to process, depending on your bank or payment provider.

How can I get help?

If you would like to discuss your return please contact orders@brotherswestand.com and we will be happy to help. Please get in touch at the above address for advice on selecting a replacement item.